About the role#
This internship involves performing basic office tasks to help patients access our practice. You will collect patient information and maintain a professional environment for patients, staff, and customers. This is a paid, full-time position located in Ellicott City, Maryland.
What you'll do#
- Contact patients by phone, text, email, or Epic software to schedule appointments.
- Document all contact attempts in Epic and other internal software.
- Schedule appointments according to established practice protocols.
- Respond to patients and staff in a professional manner.
What you'll need#
- A high school diploma or GED. If you are currently in high school, you must pass a literacy assessment.
- Strong customer service skills.
- Experience communicating via phone, email, and Epic software.
- Ability to document information accurately in software systems.
- Ability to follow specific scheduling protocols.
Location & details#
- Location: Ellicott City, Maryland.
- Work modality: On-site.
- Term: Rolling.
- Pay: $16.00 to $22.40 per hour.
About Mercy Medical Center, Baltimore, MD
Mercy Medical Center is a nonprofit hospital based in Baltimore, Maryland. Founded in 1874, it provides primary care and specialty services across multiple locations in the region. The organization operates under Mercy Health Services, which also includes the long-term care facility Stella Maris. It maintains a staff of over 2,000 employees and specializes in areas such as orthopedics, cancer care, and women's health.
How to get in at Mercy Medical Center, Baltimore, MD
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