About the role#
The Customer Operations team at Lucid Software supports our global user base by providing product guidance and using user data to improve product health. As an intern, you will work on both direct support interactions and scalable solutions to engage our customers. This is a part-time internship for the Fall 2026 term.
What you'll do#
- Investigate, troubleshoot, and manage technical issues and workflows.
- Develop and maintain deep technical expertise of our products.
- Monitor key operational metrics to help drive improvements to our offerings.
- Collaborate with Engineering, Product Management, and Marketing teams on user-impacting issues.
- Write clear user education and Help Center content.
- Resolve billing-related customer concerns, including refunds, invoice changes, and account disputes.
What you'll need#
- Currently pursuing a Bachelor's degree with strong academic performance.
- Strong written and verbal communication skills for both internal and external interactions.
- Ability to work independently and manage multiple initiatives at once.
- Excellent analytical and problem-solving skills.
- Detail-oriented approach and a focus on teamwork.
- Majors in Business Administration, Computer Science, Communications, or Data Science are preferred.
Location & details#
- This role is based in Salt Lake City, Utah.
- The position follows a hybrid work model.
- This is a paid, part-time internship for the Fall 2026 term.
About Lucid Software
Lucid Software provides visual collaboration and work acceleration tools for teams. The company offers a suite including Lucidchart, Lucidspark, and the product management platform airfocus. Founded in 2010, it maintains headquarters in South Jordan, Utah. The organization employs between 1,001 and 5,000 people and serves over 100 million users across various global enterprises.
How to get in at Lucid Software
Securing an internship at Lucid Software requires speed, as early applicants often gain visibility before the candidate pool becomes crowded. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first. This helps you avoid the frustration of submitting applications that arrive too late to be reviewed. You can also improve your chances by connecting with the people actually hiring for these positions. Intern Insider surfaces the recruiters behind the company roles so you can reach out directly to ask about the role or a referral, which materially improves response rates. Reaching out to a human contact is often more effective than relying solely on an automated submission.
