About the role#
As an Accounts Payable Customer Experience Transformation Intern, you will focus on understanding customer needs and improving their overall experience. This role offers exposure to how customer insights, technology, and strategic thinking inform business decisions. You will contribute to team initiatives while gaining practical experience in research and data analysis.
What you'll do#
- Support the AP Customer Service Experience Survey, including survey design and the analysis of customer feedback.
- Analyze survey data to identify customer insights and translate findings into business recommendations.
- Develop content recommendations for the APNow Virtual Agent.
- Synthesize findings to create clear, compelling materials for the final AP Transformation Presentation.
- Assist with customer experience, branding, and market research initiatives through data analysis.
What you'll need#
- Active enrollment in a bachelor’s, master’s, or other degree-seeking program at an accredited college or university.
- Completion of at least one semester of coursework.
- A focus in Marketing, Digital Marketing, Communications, Business Administration, Customer Experience, Market Research, Business Analytics, Information Systems, or Marketing Analytics.
- Strong analytical and communication skills.
- Proficiency with Excel and PowerPoint.
- An interest in customer experience, branding, market research, AI, and emerging technologies.
- A curious, organized, and collaborative mindset.
Location & details#
- This is a full-time, on-site internship based in Deerfield Beach, Florida.
- The program runs during the Summer 2027 term, specifically from May 24, 2027, through July 30, 2027.
- This is a paid position.
About JM Family Enterprises, Inc.
JM Family Enterprises is a privately held company founded in 1968 by Jim Moran. Based in Deerfield Beach, Florida, the organization operates across automotive, financial services, franchising, and specialty distribution sectors. It employs more than 5,500 associates and reports 24.7 billion dollars in revenue. The company maintains a portfolio of subsidiaries including Southeast Toyota Distributors and World Omni Financial Corp.
How to get in at JM Family Enterprises, Inc.
Applying early is a distinct advantage at JM Family Enterprises because recruiters review submissions as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published, which helps you submit your application before the applicant pool grows large. This timing often determines whether your resume reaches a human reviewer or remains in a queue.
Reaching out to the right person can also improve your chances of getting a response. Intern Insider surfaces the recruiters behind the company's roles so you can contact them directly to ask about the position or a referral. Navigating the hiring process for a large company like this is difficult, but direct outreach often provides the clarity you need to stand out.
