About the role#
As an IT Support Intern at Interstates, you will gain hands-on experience by helping our team manage hardware, software, and data systems. You will assist with daily technical support for both office-based and remote users, helping to keep our operations running. This role is designed for students who want to apply their classroom knowledge to real-world technical challenges.
What you'll do#
- Answer software and hardware support calls for office and remote users.
- Install, update, and configure software on PCs and mobile devices.
- Set up and troubleshoot hardware, including desktops, laptops, printers, and peripherals.
- Deploy and maintain new computers and imaging devices.
- Research and order approved computer products under supervision.
- Contact vendors for support and warranty service.
- Design and update spreadsheets and simple databases for internal use.
- Provide basic onboarding and training on company systems.
- Participate in testing and analysis of computer systems and user-reported issues.
- Maintain documentation for procedures, assets, and inventory.
- Support compliance with privacy practices, including HIPAA, and participate in data security training.
- Maintain documentation related to sensitive data and assist with security and compliance audits.
What you'll need#
- Current enrollment in an associate or bachelor’s degree program in Computer Science, Information Technology, Management Information Systems, or a related field.
- A strong interest in technology and troubleshooting.
- An eagerness to learn in a hands-on environment.
- Excellent communication skills, both written and oral.
- Ability to work well individually and as part of a team.
- Self-motivation and a professional approach to working with team members and vendors.
- Basic technical experience through coursework, academic projects, or previous internships is preferred but not required.
Location & details#
- This position is located in Sioux Falls, South Dakota.
- This is an on-site, full-time internship with a rolling term.
- This is a paid position.
About Interstates
Interstates provides electrical, automation, and operational technology services for industrial manufacturing and processing facilities. Founded in 1953, the company operates as a privately held firm based in Sioux Center, Iowa. It employs between 1,001 and 5,000 people. The organization serves various sectors including food and beverage, energy, chemical, and data centers.
How to get in at Interstates
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