About the role#
As an IT Support Intern at Interstates, you will gain hands-on experience by helping our team with hardware, software, and data support. You will help keep our systems running so we can provide service to our clients. This role is for students who want to build their technical skills in a collaborative environment.
What you'll do#
- Answer support calls for both office-based and remote users.
- Install, update, and configure software on Windows and Mac PCs and mobile devices.
- Set up and troubleshoot hardware like desktops, laptops, printers, and peripherals.
- Deploy new computers and imaging devices using company processes.
- Research and order approved computer products under supervision.
- Contact vendors for warranty service and support.
- Create spreadsheets and simple databases for internal use.
- Provide basic training and onboarding on company systems.
- Test computer systems and analyze user-reported issues.
- Maintain documentation for assets, inventory, and procedures.
- Support compliance with data privacy practices, including HIPAA requirements.
- Update documentation related to Protected Health Information and assist with security audits.
- Communicate with team members, vendors, and end-users.
What you'll need#
- Current enrollment in an associate or bachelor degree program in Computer Science, Information Technology, Management Information Systems, or a related field.
- A strong interest in technology and troubleshooting.
- Eagerness to learn in a hands-on environment.
- Excellent analytical, written, and oral communication skills.
- Ability to work both independently and as part of a team.
- Self-motivated attitude.
- Previous coursework, academic projects, or internships in IT support are preferred but not required.
Location & details#
- Location: Omaha, Nebraska.
- Work Modality: On-site.
- Compensation: $19 to $21 per hour.
- Status: Full-time internship.
- Term: Rolling.
About Interstates
Interstates provides electrical, automation, and operational technology services for industrial manufacturing and processing facilities. Founded in 1953, the company operates as a privately held firm based in Sioux Center, Iowa. It employs between 1,001 and 5,000 people. The organization serves various sectors including food and beverage, energy, chemical, and data centers.
How to get in at Interstates
Applying early to Interstates gives you a distinct advantage, as recruiters often review the first wave of candidates before the applicant pool grows large. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you can submit your materials among the first. Getting your application in early ensures you are seen before the pile grows. You can also improve your response rates by reaching out to the recruiters behind the company roles directly to ask about the position or a potential referral. Intern Insider surfaces these specific contacts, allowing you to bypass the standard queue and connect with the people actually making the hiring decisions.
