About the role#
The Walk-in Case Management Services Intern supports the Baltimore team in providing essential services to refugees, asylees, and other humanitarian immigrants. This role focuses on helping clients achieve self-sufficiency by navigating local resources and public benefits. Interns work directly with individuals and families under the guidance of the Walk-in Casework Supervisor.
What you'll do#
- Assist clients with activating EBT cards, applying for Social Security cards, and obtaining Maryland identification.
- Coordinate transportation for clients to medical and other necessary appointments.
- Conduct orientation sessions on financial topics, such as opening bank accounts and using public transportation or grocery store services.
- Maintain accurate case documentation and update case files.
- Support clients as they navigate walk-in services in person or remotely.
What you'll need#
- Current enrollment or background in Sociology, Psychology, Human Resources, Public Health, Political Science, International Relations, Communications, or Nursing.
- Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
- Fluency in English.
- Ability to work both independently and as part of a team.
- Prior experience or interest in case management, social work, or working with refugee and immigrant populations is preferred.
Location & details#
- Location: Baltimore, Maryland.
- Term: Fall 2026 (September 14, 2026, through December 18, 2026).
- Modality: Hybrid (requires at least 3 days per week in the office).
- Commitment: Minimum of 15 hours per week.
- Compensation: This is an unpaid internship. Interns are eligible for a per diem reimbursement of $15 per day to offset food and travel costs, as well as mileage reimbursement for approved activities.
