About the role#
The Resettlement Case Management Intern supports the resettlement team in Baltimore by assisting refugees, asylees, and other humanitarian immigrants. This role focuses on promoting client self-sufficiency through direct support, guidance, and integration assistance. Interns work under the supervision of a caseworker or supervisor to deliver essential services.
What you'll do#
- Assist clients with key services including housing set-ups, activating EBT cards, applying for Social Security cards, and obtaining Maryland ID cards.
- Coordinate transportation for clients to medical and other required appointments.
- Conduct remote, office, or community-based orientation sessions on topics such as opening bank accounts, using public transportation, and using EBT cards.
- Maintain service documentation through case-notes and case file management.
- Complete other duties as assigned.
What you'll need#
- Fluency in English is required.
- Proficiency in Microsoft Office (Word, Excel, Outlook) and web-based applications like databases and Box.
- Ability to work independently and as part of a team in a cross-cultural environment.
- Strong problem-solving skills and attention to detail.
- Prior experience or interest working with refugees and immigrants is preferred.
- Current enrollment in or recent completion of studies in fields such as Human Resources, Political Science, Psychology, Sociology, Public Health, International Relations, or Business Administration.
Location & details#
- This is a hybrid internship based in Baltimore, Maryland, involving a mix of office, remote, and field work.
- The term runs for 14 weeks from September 14, 2026, through December 18, 2026.
- A minimum commitment of 15 hours per week is required, with at least 3 days per week spent in the office.
- This position is unpaid. Interns are eligible for a per diem reimbursement of $15 per day to offset food and travel costs, as well as mileage reimbursement for approved activities.
