About the role#
As a Customer Success Intern, you will work on the systems and data strategies that support our customer base. This is a hands-on technical and operational role where you will contribute to customer success operations. You will gain experience with data health, knowledge systems, and cross-functional collaboration with our Product, Marketing, and Implementation teams.
What you'll do#
- Synthesize internal queries to build a Community Knowledge Base.
- Organize and audit Confluence documentation to keep pages current.
- Use AI tools and recordings to capture helpdesk solutions and build a customer reference database.
- Assist in the design and implementation of Gainsight CS Dashboards.
- Audit customer licenses against enabled features to ensure data accuracy in Gainsight.
- Support contact management and database integrity efforts.
- Shadow customer calls and participate in mentorship with the team.
- Assist with the planning and execution of the CS Summit.
- Support workflow building consultations and audit onboarding data.
What you'll need#
- An analytical mindset with strong attention to detail regarding data integrity and auditing.
- Familiarity with tools such as Gainsight, CRM, and Confluence.
- Excellent communication skills for planning and generating documentation.
- An interest in using AI tools for operational efficiency and knowledge management.
- Pursuing a degree in Communications, Business Administration, Marketing, or Psychology is a plus.
Location & details#
- Term: Fall 2026
- Modality: On-site
- Locations: Atlanta, Georgia and Alpharetta, Georgia
- Status: Full-time and paid
About Incident IQ
Incident IQ provides a software platform for IT asset management, help desk ticketing, and maintenance work orders. The company focuses on the K-12 education sector to help school districts manage technology services. Founded in 2016, it maintains its headquarters in Atlanta, Georgia. The organization employs between 201 and 500 people.
How to get in at Incident IQ
Applying early to Incident IQ positions often helps your resume get seen before the applicant pool grows too large. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you can be among the first to submit your materials. This timing advantage is a practical way to manage the competitive nature of the hiring process. You can also improve your response rates by reaching out to the people actually hiring for these roles. Intern Insider surfaces the specific recruiters behind Incident IQ roles, allowing you to connect directly to ask questions or request a referral. This approach helps you move beyond the standard application queue and engage with the team on a more personal level.
