About the role#
As a Customer Supply Chain Co-Op, you will work with sales, logistics, plants, and production planners to manage orders and resolve issues. You will handle daily customer inquiries to ensure timely delivery of products and services. This role involves monitoring inventory, directing allocation priorities, and analyzing dashboards to help the team reach its targets.
What you'll do#
- Manage order entry across multiple systems while verifying details like load weight, pallet counts, and special requirements.
- Monitor and update shipping dates, communicating any changes to customers.
- Track customer adherence to order rules during buy periods.
- Respond to customer inquiries via phone and email.
- Identify trends in customer complaints to help improve internal processes.
- Prepare reports and maintain knowledge base articles or SOPs.
- Monitor late orders to ensure the department meets its metrics.
What you'll need#
- Enrollment in the final year of a Business Administration, Supply Chain, Accounting, or Data Analytics program, or a recent graduate of these programs.
- Strong attention to detail and organizational skills.
- Effective written and verbal communication skills.
- Ability to solve problems and think creatively.
- Intermediate Excel skills and research abilities.
- Strong interest in a long-term career in supply chain.
- Experience with JDE and Power BI is an asset.
Location & details#
- Location: Brampton, Ontario, Canada.
- Work Modality: On-site.
- Schedule: Full-time.
- Note: This role follows the US holiday schedule and may require occasional travel within North America.
About IKO North America
IKO North America produces roofing, waterproofing, and insulation materials for residential and commercial clients. The company operates as a vertically integrated business with over 30 manufacturing plants across North America and Europe. Founded in 1951, the organization remains family-owned. It employs 1,459 people and maintains its headquarters in Brampton, Ontario.
How to get in at IKO North America
Securing an internship at IKO North America requires timing your application to reach the team before the applicant pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first, as early applicants get seen before the pile grows. You gain a significant advantage by getting your resume in front of hiring managers early in the cycle. Reaching out to the right person is the next step to distinguish yourself from the crowd. Intern Insider surfaces the recruiters behind the company's roles so you can reach out directly to ask about the role or a referral, which materially improves response rates. A brief, professional inquiry to a recruiter often yields better results than submitting an application into a general queue.
