About the role#
The Employee Support Intern will gain hands-on experience in employee engagement and staffing operations at the Hersheypark Entertainment Complex. This role focuses on supporting the administrative needs of various departments, including Attractions, Food & Beverage, and Guest Experience, by managing team member inquiries, attendance records, and scheduling for over 3,500 seasonal staff.
What you'll do#
- Provide leadership, training, and supervision to team members.
- Manage a high volume of incoming and outgoing phone calls.
- Respond to inquiries regarding events, schedules, policies, and procedures.
- Assist with the scheduling process, including handling requests and modifications.
- Counsel team members on attendance records and apply disciplinary procedures.
- Coordinate supplemental staffing programs and update timekeeping records.
What you'll need#
- Must be at least 18 years old at the time of application.
- Current undergraduate sophomore, junior, or senior majoring in Business Administration, Human Resources, Communications, or a related field.
- Proficiency in Microsoft Office and Google Workspace, specifically Excel and Word.
- Excellent verbal and written communication skills.
- Ability to work independently, maintain confidentiality, and demonstrate self-motivation.
- Strong organizational skills and attention to detail.
- Ability to speak to large groups and maintain a professional image.
Location & details#
- Location: Hershey, Pennsylvania.
- Term: Summer 2026 (April/May through August).
- Modality: On-site, full-time (minimum 32 hours per week).
- Availability: Must have open availability for shifts ranging from 5:00 AM to 1:00 AM.
- Physical requirements: Ability to stand for up to 5 hours, walk, bend, and lift up to 20 pounds. Work environment includes both indoor and outdoor settings with exposure to various weather conditions.
- Compensation: Paid internship.
