About the role#
The Operations Intern role focuses on labor management and performance projects across our attractions. You will work closely with the Director of Workforce Management to analyze data, optimize labor, and manage projects. This position provides exposure to the daily operations of amusement parks, water parks, lodging resorts, and aquariums. You will interact with team members ranging from front-line staff to park general managers and senior leadership.
What you'll do#
- Analyze historical data to identify trends and indicators for future labor management.
- Develop action plans for labor efficiencies and use Lean, Six Sigma, and DMAIC processes to ensure execution.
- Assist the Director of Workforce Management in overseeing and managing projects.
- Prepare and present project status updates for leadership.
- Conduct system training and functionality presentations for park employees.
- Analyze compliance data to identify risks and implement measures to control violations.
- Identify process optimization opportunities.
What you'll need#
- Currently pursuing a Bachelor’s or Master’s degree in Industrial Engineering, Supply Chain Management, Finance, Economics, or Business Administration with a good academic record.
- Proficiency in Microsoft Excel and PowerPoint.
- Understanding of demand-based planning.
- Strong written and verbal communication skills with the ability to explain complex concepts to diverse audiences.
- Ability to speak in front of large groups.
- Self-starter with the ability to work independently or as part of a team.
- Previous experience in data analytics, project management, or the hospitality industry is a plus.
- Experience with Microsoft Power BI or similar tools is a plus.
- Bilingual skills in Spanish or other languages are a plus.
- Must be at least 18 years of age.
Location & details#
- This is a full-time, paid internship for Summer 2027 based in Homestead, Pennsylvania.
- This role is on-site and requires 70-80% travel to domestic park locations.
- You must be able to work a flexible schedule, including evenings, weekends, and holidays, with hours often extending beyond a standard 9 AM to 5 PM shift.
- You must be able to work in both indoor and outdoor settings, including exposure to heat, humidity, and varying weather conditions.
About Herschend Family Entertainment
Herschend Family Entertainment operates theme parks, aquariums, and resorts across North America. Founded in 1950, the company is a family-held business based in Peachtree Corners, Georgia. It employs over 10,000 people to manage more than four dozen attractions. The organization focuses on creating experiences for families.
How to get in at Herschend Family Entertainment
Securing an internship at Herschend Family Entertainment requires keeping a close watch on their career portal. Because roles fill quickly, Intern Insider sends an instant alert the moment a role matching your target is published anywhere. This allows you to apply among the first, ensuring your materials are seen before the applicant pile grows too large. Beyond the initial application, you should try to connect with the team directly. Intern Insider surfaces the recruiters behind the company's roles so you can reach out to ask about the position or a referral. This direct approach often improves your response rates compared to submitting through a general portal.
