About the role#
As a Workforce Operations Intern, you will support workforce planning and optimization at Dutch Wonderland. This role focuses on analyzing workforce data, improving operational processes, and developing strategies to enhance organizational efficiency. You will gain hands-on experience in a theme park environment while contributing to the daily operations of the park.
What you'll do#
- Collaborate with departments to assess staffing needs and recommend optimal deployment.
- Develop workforce planning models and scenarios.
- Generate regular and ad-hoc reports on key workforce trends and metrics.
- Execute scheduling processes using the Quinyx software.
- Manage daily scheduling tasks, including handling call-outs, no-shows, and schedule conflicts.
- Identify process improvement opportunities through time-in-motion studies, demand analysis, and process evaluation.
- Implement solutions to improve the efficiency of key operations.
- Complete special projects as assigned by leadership.
What you'll need#
- Enrollment in a Bachelor's or Master's program in human resources, business, industrial engineering, data analytics, or a related field.
- At least 18 years of age.
- Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
- Strong written and verbal communication skills with attention to detail.
- Ability to handle high-pressure situations, meet deadlines, and coordinate multiple priorities.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Reliable transportation to and from the park.
- Ability to comply with all uniform policies.
- Previous experience in workforce management, operations, or HR is preferred.
- Experience in hospitality, theme parks, or tourism is a plus.
- Familiarity with Power BI or workforce management software like Quinyx is a plus.
- Bilingual skills in Spanish or other languages are a plus.
- Ability to lift, push, or pull objects weighing 20 pounds or more.
Location & details#
- Location: Lancaster, Pennsylvania.
- Term: Summer 2027.
- Modality: On-site.
- This is a paid, full-time internship.
About Herschend Family Entertainment
Herschend Family Entertainment operates theme parks, aquariums, and resorts across North America. Founded in 1950, the company is a family-held business based in Peachtree Corners, Georgia. It employs over 10,000 people to manage more than four dozen attractions. The organization focuses on creating experiences for families.
How to get in at Herschend Family Entertainment
Securing an internship at Herschend Family Entertainment requires keeping a close watch on their career portal. Because roles fill quickly, Intern Insider sends an instant alert the moment a role matching your target is published anywhere. This allows you to apply among the first, ensuring your materials are seen before the applicant pile grows too large. Beyond the initial application, you should try to connect with the team directly. Intern Insider surfaces the recruiters behind the company's roles so you can reach out to ask about the position or a referral. This direct approach often improves your response rates compared to submitting through a general portal.
