About the role#
The IT Support Intern assists with the setup and maintenance of networking systems and IT infrastructure at Adventureland Park. This role provides hands-on experience by supporting special events and daily IT operations across the park. You will work closely with leadership to resolve technical issues and gain practical knowledge that complements your academic studies.
What you'll do#
- Immerse yourself in the IT department and assist with special projects.
- Interact with park leadership to identify business needs and present findings.
- Perform independent troubleshooting, maintenance, repair, and installation of computers, networks, and peripheral equipment.
- Provide direct user support for hardware and software needs.
- Assist with cabling, installation, and configuration of IT systems across park facilities and festival grounds.
- Maintain network documentation and update maintenance manuals.
- Train end-users on various IT platforms.
- Communicate outages and project status updates to stakeholders.
- Perform preventive maintenance on equipment and fabricate necessary cables.
- Assist with the setup, removal, and storage of workstations for festivals and events.
What you'll need#
- Currently enrolled in or a recent graduate of a bachelor’s or master’s degree program in IT, Cybersecurity, or a related field.
- At least 18 years of age.
- Valid driver’s license with a good driving record.
- Strong technical aptitude with hardware, software, and office equipment.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Exceptional customer service skills and the ability to handle high-pressure situations.
- Strong written and verbal communication skills.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Capacity to lift, carry, push, or pull objects weighing 50 pounds or more.
- 1+ years of experience in an IT technician or support role is preferred, and previous help desk experience is a plus.
Location & details#
- This is an on-site, paid, full-time internship located in Altoona, Iowa.
- The role involves working in office settings, server rooms, and outdoor park locations under variable weather conditions.
- You may be subject to extended work hours during the operating season.
About Herschend Family Entertainment
Herschend Family Entertainment operates theme parks, aquariums, and resorts across North America. Founded in 1950, the company is a family-held business based in Peachtree Corners, Georgia. It employs over 10,000 people to manage more than four dozen attractions. The organization focuses on creating experiences for families.
How to get in at Herschend Family Entertainment
Securing an internship at Herschend Family Entertainment requires keeping a close watch on their career portal. Because roles fill quickly, Intern Insider sends an instant alert the moment a role matching your target is published anywhere. This allows you to apply among the first, ensuring your materials are seen before the applicant pile grows too large. Beyond the initial application, you should try to connect with the team directly. Intern Insider surfaces the recruiters behind the company's roles so you can reach out to ask about the position or a referral. This direct approach often improves your response rates compared to submitting through a general portal.
