About the role#
The eCommerce Operations team manages content and digital platform performance. As an intern, you will support the team in optimizing order flow and the omnichannel interface. You will gain professional experience through the Generation H program, which includes a guest-speaker series, mentorship, and a capstone project.
What you'll do#
- Monitor orders and assist with daily operations.
- Work with the Manager of e-Commerce Operations to develop a dashboard for analyzing key metrics.
- Audit and update omnichannel services, including the Store and Product Locators.
- Maintain documentation for product personalization and track made-to-order items.
- Support e-Merchandising by following up on inventory publishing.
- Review client communication in FAQs and coordinate updates with the web-contribution team.
- Develop individual projects aligned with your professional interests and business needs.
What you'll need#
- Proven ability to multitask and manage details.
- Strong written and verbal communication skills.
- A polite and professional phone manner.
- Proficiency in Microsoft Office and PowerPoint.
- Previous experience in operations or customer service is helpful.
Location & details#
- This position is based on-site at the corporate headquarters in Manhattan, New York.
- The program runs from January 11, 2027, through June 28, 2027.
- This is a full-time role scheduled for 37.5 hours per week.
About Hermès
Hermès is a French house that designs and sells luxury goods and jewelry. Founded in 1837, the company operates as an independent, family-owned business. It employs over 19,000 people and manages 16 artisanal métiers. The company maintains a presence in over 300 stores across the globe.
How to get in at Hermès
Applying early at Hermès gives you a distinct advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first before the pile grows. This helps you avoid the frustration of submitting your resume to a crowded queue. You can reach out to the recruiters behind the company roles to ask about the position or a referral, which materially improves response rates. Intern Insider surfaces these contacts so you can connect directly. It is a more effective approach than waiting for a response from an automated system.
