About the role#
The eCommerce After Sales Intern supports the Hermes.com team with operational, customer service, and post-purchase responsibilities. This role is part of the Generation H internship program, which runs for five months from January 11, 2027, to June 28, 2027. You will gain professional experience, attend a guest-speaker series, partner with a mentor, and collaborate on a capstone project.
What you'll do#
- Assist with web-to-shop order paperwork and maintain boutique return and exchange tracking.
- Extract KPIs and statistics to support team managers and specialists with reporting analysis.
- Support the delivery of information through communications across various platforms.
- Compile documentation for FedEx claim emails to correct inventory.
- Follow up on tickets requiring action for pending returns and after-sales issues.
- Assist with Hermes.com customer service needs.
- Brainstorm, develop, and deliver individual projects aligned with personal development and business practices.
- Execute other duties as assigned by the manager.
What you'll need#
- Previous operations or customer service experience is helpful.
- Excellent written and verbal communication skills.
- Polite and professional phone manner.
- Proven ability to multitask.
- High level of attention to detail.
- Solid knowledge of Microsoft Office and PowerPoint.
Location & details#
- This internship is based at the Hermès US corporate headquarters in Manhattan, New York.
- Work must be performed on-site.
- This is a paid, full-time position scheduled for 37.5 hours per week.
- Applicants must be available to work for the full five-month duration.
About Hermès
Hermès is a French house that designs and sells luxury goods and jewelry. Founded in 1837, the company operates as an independent, family-owned business. It employs over 19,000 people and manages 16 artisanal métiers. The company maintains a presence in over 300 stores across the globe.
How to get in at Hermès
Applying early at Hermès gives you a distinct advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first before the pile grows. This helps you avoid the frustration of submitting your resume to a crowded queue. You can reach out to the recruiters behind the company roles to ask about the position or a referral, which materially improves response rates. Intern Insider surfaces these contacts so you can connect directly. It is a more effective approach than waiting for a response from an automated system.
