About the role#
As a Client Relation Center Intern, you will join the Generation H program to support our eCommerce operations. This role provides exposure to the back-office functions of our customer service team. You will participate in a guest-speaker series, work with a mentor, and complete a capstone project during your time with us.
What you'll do#
- Analyze key performance indicators and operational metrics to generate insights for managers.
- Monitor open service tickets to identify patterns in returns and post-sale issues.
- Conduct research and trend analysis on customer service interactions.
- Assist with implementing quality assurance protocols.
- Perform competitive benchmarking to identify training gaps.
- Design and execute independent projects to improve operational efficiency.
- Help with scheduling needs for eCommerce and boutiques.
- Handle other duties as assigned by your manager.
What you'll need#
- Strong analytical skills with the ability to interpret data and identify trends.
- Proficiency in Microsoft Office systems.
- Excellent written and verbal communication skills with a professional phone manner.
- High level of adaptability and organization.
- Acute attention to detail.
- Previous experience in operations or customer service is helpful.
Location & details#
- Location: New York, New York.
- Term: January 11, 2027, to June 28, 2027.
- Modality: On-site at our corporate office.
- Commitment: Full-time, 37.5 hours per week.
- Compensation: Paid at an hourly rate of $20.00.
About Hermès
Hermès is a French house that designs and sells luxury goods and jewelry. Founded in 1837, the company operates as an independent, family-owned business. It employs over 19,000 people and manages 16 artisanal métiers. The company maintains a presence in over 300 stores across the globe.
How to get in at Hermès
Applying early at Hermès gives you a distinct advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first before the pile grows. This helps you avoid the frustration of submitting your resume to a crowded queue. You can reach out to the recruiters behind the company roles to ask about the position or a referral, which materially improves response rates. Intern Insider surfaces these contacts so you can connect directly. It is a more effective approach than waiting for a response from an automated system.
