About the role#
The BT Intern for Support Services provides hands-on experience with the technology that keeps our business running. You will work alongside IT professionals to assist with technical support, troubleshooting, and service desk operations. This role covers both office and manufacturing environments, offering exposure to end-user support, networking, telecommunications, and server infrastructure.
What you'll do#
- Provide first incident and service request support for all IT devices, software, and applications.
- Create, update, and resolve tickets within the Service Management system.
- Conduct initial troubleshooting and ask questions to determine user needs.
- Assist with network and telecom support at the Home Office and various facilities.
- Work at production facilities with Plant Engineers to address Information Technology support needs.
- Support the deployment of workstations, laptops, tablets, scanners, and phones.
What you'll need#
- Junior or Senior status pursuing a Bachelor's degree in Information Technology, Computer Science, Data Science, Mathematics, or a related field.
- Ability to explain technical concepts to non-technical people.
- Comfort relying on instructions and pre-established guidelines to perform job functions.
- Self-starter mindset.
- Experience with Microsoft Office tools and mobile devices.
- Preferred: Participation in campus organizations, volunteer activities, student leadership programs, or part-time employment.
Location & details#
- This position is based in Fond du Lac, Wisconsin.
- This is an on-site, full-time, paid internship.
- The role follows a rolling term schedule.
About Grande Cheese Company
Grande Cheese Company manufactures fine Italian cheeses. Founded in 1941, the company operates as a privately held business. It maintains multiple facilities across Wisconsin, including locations in Lomira, Brownsville, and Fond du Lac. The company employs between 1,001 and 5,000 people.
How to get in at Grande Cheese Company
Applying early gives you a distinct advantage at Grande Cheese Company, as recruiters often review the first wave of candidates before the applicant pool becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, helping you secure a spot at the front of the line. You can avoid the black hole of automated systems by reaching out to the people actually hiring for the team. Intern Insider surfaces the recruiters behind these roles, allowing you to connect directly to ask about the position or a referral, which often improves your response rate significantly.
