About the role#
The BT Intern for Support Services provides hands-on experience with the technology that keeps our business running. You will work alongside IT professionals to assist with technical support, troubleshooting, and service desk operations. This role covers both office and manufacturing environments, offering exposure to end-user support, networking, telecommunications, and server infrastructure.
What you'll do#
- Provide first incident and service request support for all IT devices, software, and applications.
- Create, update, and resolve tickets within the Service Management system.
- Conduct initial troubleshooting and ask questions to determine user needs.
- Assist with network and telecom support at the Home Office and various facilities.
- Work at production facilities with Plant Engineers to address Information Technology support needs.
- Support the deployment of workstations, laptops, tablets, scanners, and phones.
What you'll need#
- Junior or Senior status pursuing a Bachelor's degree in Information Technology, Computer Science, Data Science, Mathematics, or a related field.
- Ability to explain technical concepts to non-technical people.
- Comfort relying on instructions and pre-established guidelines to perform job functions.
- Self-starter mindset.
- Experience with Microsoft Office tools and mobile devices.
- Preferred: Participation in campus organizations, volunteer activities, student leadership programs, or part-time employment.
Location & details#
- This position is based in Fond du Lac, Wisconsin.
- This is an on-site, full-time, paid internship.
- The role follows a rolling term schedule.
How to get in at Grande Cheese Company
Intern Insider's per-company playbook.
Securing an internship at Grande Cheese Company requires a proactive approach to the application process. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first, as early applicants get seen before the pile grows. This helps you avoid the frustration of submitting your resume into a crowded queue. You can also use Intern Insider to surface the recruiters behind the company's roles so you can reach out directly to ask about the role or a referral. Reaching out to a person rather than a portal materially improves your response rates, and it shows you have done your homework on the team.
