About the role#
The Société d’habitation du Québec (SHQ) is hiring a student to join the Direction du Secrétariat et des communications. This role focuses on the fair and equitable handling of complaints regarding services provided by the SHQ or its funded organizations. You will work 14 hours per week during the day, with the flexibility to balance your professional responsibilities with your academic schedule.
What you'll do#
- Process incoming complaints, analyze their admissibility, and verify that all necessary information is provided.
- Manage case files in internal systems and perform required follow-ups to meet service standards.
- Draft clear responses to complainants and present detailed status reports.
- Communicate with citizens, partner organizations, and internal departments to gather information and resolve issues.
- Conduct analyses to determine the validity of complaints and coordinate with relevant authorities to implement necessary corrections.
What you'll need#
- Enrollment as a full-time student in a recognized program, specifically a Bachelor’s degree in social sciences such as social work, criminology, psychology, or sociology.
- Legal authorization to work in Canada.
- Proficiency in French appropriate for the duties of the position.
- Ability to analyze complex situations and draw relevant conclusions.
- Strong communication skills and the ability to collaborate with diverse partners.
- Organizational skills, autonomy, and a high level of attention to detail when managing multiple files.
Location & details#
- Term: Fall 2026.
- Modality: This position is 100% remote.
- Compensation: Paid at a rate starting at $28.96 per hour.
- Locations: While the role is remote, the organization maintains offices in Québec, Montréal, Alma, Shawinigan, Lac-Mégantic, New Richmond, and Victoriaville.
About Gouvernement du Québec – Carrières
The Gouvernement du Québec manages public services across the province through approximately twenty ministries and sixty agencies. Its workforce of over 36,000 employees handles tasks ranging from road safety and natural resource protection to cultural promotion. The organization operates out of Québec City and maintains a presence across the entire province. It focuses on administration, public policy, and various technical sectors.
How to get in at Gouvernement du Québec – Carrières
Securing an internship with the Gouvernement du Québec requires timing, as these roles often fill quickly. Intern Insider sends an instant alert the moment a role matching your target is published, helping you apply among the first. Early applicants are often reviewed before the volume of candidates grows too large to manage. You can use this to your advantage by staying ahead of the standard application cycle. Beyond the initial application, you should try to reach out to the hiring team directly. Intern Insider surfaces the recruiters behind the company roles, allowing you to ask about the position or a potential referral. This direct approach often improves your response rates compared to waiting in a general queue.
