About the role#
We are hiring a Business Application Support Engineer Intern to join our Business Applications Support team. You will work alongside experienced engineers to maintain business operations and gain hands-on experience in IT service management. This is a full-time, paid internship based at our headquarters in Birmingham, Alabama.
What you'll do#
- Learn our internal application support processes.
- Help resolve application incidents while working to meet service level agreements.
- Use ITSM tools like ServiceNow to track and manage tasks.
- Use GenAI tools to troubleshoot, test, and monitor code and applications.
- Create and update user guides and support documentation.
- Shadow senior engineers to learn how to deploy and manage applications.
- Use low-code or no-code platforms to automate tasks and standardize solutions.
- Engage with stakeholders and escalate technical issues when necessary.
What you'll need#
- Current enrollment in a BS degree program for Computer Science, Information Technology, or a related field.
- Strong communication skills.
- An interest in learning IT service management practices and application support.
- Basic knowledge of SQL, scripting, or programming languages is helpful but not required.
- A willingness to learn and solve problems.
Location & details#
- This role is located on-site in Birmingham, Alabama.
- This is a full-time, paid internship position.
About Genuine Parts Company
Genuine Parts Company distributes automotive and industrial replacement parts. Founded in 1928, the business maintains a network of over 10,800 locations across 17 countries. It operates through automotive and industrial groups in North America, Europe, and Australasia. The company is headquartered in Atlanta, Georgia, and employs over 65,000 people.
How to get in at Genuine Parts Company
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