About the role#
FanGate Solutions is hiring interns to support ticket operations at University of Kentucky men's basketball games. You will gain hands-on experience in event services and customer support while working directly with fans at the arena. This is a paid position for students looking to build a career in the sports and entertainment industry.
What you'll do#
- Assist guests with game information, promotional details, and seating locations.
- Help fans connect to WiFi and access their mobile ticket accounts.
- Use TM1 Sales to look up ticket holder accounts and send tickets via SMS text.
- Troubleshoot ticket scanning issues at entry gates.
- Resolve customer inquiries using problem-solving techniques.
- Represent the company in a professional and ethical manner.
- Communicate pertinent information to clients and guests.
What you'll need#
- Current college student in marketing, communications, sport management, or a related field.
- High school diploma or GED.
- Must be at least 18 years old.
- Ability to work untraditional hours, including evenings and weekends.
- Strong interpersonal skills and a team-oriented work ethic.
- Professional, neat appearance.
- Willingness to travel to Lexington, KY for event dates.
Location & details#
- Location: Lexington, KY.
- Work Modality: On-site at event venues.
- Compensation: $12 per hour.
- Schedule: Shifts are approximately 3.5 hours during scheduled basketball games.
About FanGate Solutions
FanGate Solutions provides event day staff to live entertainment and sports venues. The company operates as a partnership founded in 2020. Based in Florence, Kentucky, it maintains a staff of 49 employees. The firm focuses on training personnel to manage customer service needs for event organizations.
How to get in at FanGate Solutions
Securing an internship at FanGate Solutions requires staying ahead of the applicant pool. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first, as early applicants get seen before the pile grows. This helps you avoid the frustration of submitting materials to a crowded queue. You can also improve your odds by connecting with the people who manage hiring at the firm. Intern Insider surfaces the recruiters behind the company's roles so you can reach out directly to ask about the role or a referral, which materially improves response rates.
