About the role#
The Customer Support and Repair Engineering Intern will support our team in improving network support, repair processes, and operational efficiency. You will apply your engineering knowledge to real-world challenges while developing skills in automation, data analysis, and troubleshooting. This is a paid, full-time, 12-week internship for Summer 2027.
What you'll do#
- Support the analysis and resolution of telecommunications equipment, network, and service issues.
- Assist with repair, incident, and service-support processes.
- Analyze operational data to identify trends, risks, and improvement opportunities.
- Develop automation solutions for repetitive support and repair tasks.
- Explore practical applications of AI, machine learning, and intelligent automation.
- Test and deploy new tools, scripts, and workflows.
- Maintain technical documentation, dashboards, and process records.
- Collaborate with engineering, operations, supply, and quality teams.
- Prepare summaries and recommendations for stakeholders.
What you'll need#
- Current enrollment in a bachelor’s or master’s program in Telecommunications, Electrical, or Computer Engineering, or a related technical field.
- A GPA of 2.7 or higher on a 4.0 scale.
- Interest in telecommunications networks, repair operations, and technical troubleshooting.
- Familiarity with programming or automation languages such as Python, JavaScript, SQL, or PowerShell.
- Experience or interest in AI, scripting, data analysis, or workflow improvement.
- Ability to analyze technical information and communicate conclusions clearly.
- Strong problem-solving skills and a willingness to learn.
- Proficiency in written and verbal English.
Location & details#
- Location: Plano, Texas.
- Modality: Hybrid (must be able to attend the office as required by the team).
- Duration: 12 weeks, full-time.
- Note: This position does not offer visa sponsorship. Applicants must be legally authorized to work in the United States without company sponsorship.
About Ericsson
Ericsson is a telecommunications company based in Kista, Stockholm. Founded in 1876, the firm focuses on 5G, mobile broadband, and cloud infrastructure. It maintains a global presence with over 100,000 employees. The company develops network technologies and software for communication services.
How to get in at Ericsson
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