About the role#
As a Junior Technical Writer co-op with the Knowledge Management team, you will write and edit internal processes for frontline and back-office employees. You will work with Content Leads and other specialists to ensure CIBC staff can easily find and use the information they need to do their jobs. This is a full-time, paid position for the Winter 2027 term.
What you'll do#
- Write new documentation and maintain existing content, including procedures, policies, product information, and sales communications.
- Ensure all content is clear, logical, and accurate while following plain language, style guide, and accessibility standards.
- Coordinate needs-assessment and review sessions with submitters to ensure documentation meets business and user requirements.
- Communicate with business partners to verify the effectiveness of your content.
- Recommend documentation solutions that incorporate content reuse, search optimization, and design practices.
- Follow all metadata and AI writing requirements for Knowledge Central content.
- Support process improvements and Knowledge Management initiatives, such as content migration or AI-related tasks.
What you'll need#
- Current enrollment in post-secondary education, working toward a B.A. in English or the Arts.
- Excellent written English skills with a focus on grammar, spelling, and plain language.
- Ability to take a user-centric approach to designing and managing content.
- Skill in adjusting the style, tone, and complexity of writing for different audiences.
- Strong verbal communication, analytical, and problem-solving abilities.
- Ability to work quickly and effectively while maintaining high standards.
- Flexibility and the ability to adapt to changing priorities.
- Proficiency with MS Office 365.
- Knowledge of Jira, Confluence, SharePoint (HTML), or technical writing techniques is an asset.
Location & details#
- Location: Toronto, Ontario.
- Term: Winter 2027 (January to April).
- Work Modality: Hybrid, with 1-3 days per week on-site.
- Employment Type: Full-time, temporary.
- Eligibility: You must be legally eligible to work in Canada and reside within the country.
About CIBC
CIBC is a public banking institution based in Toronto, Ontario. It provides services across retail banking, business banking, wealth management, and wholesale banking. The company employs over 48,000 people. It operates with a focus on delivering financial products to clients.
How to get in at CIBC
Securing an internship at CIBC requires speed because early applicants are often reviewed before the volume of candidates becomes unmanageable. Intern Insider sends an instant alert the moment a role matching your target is published, which helps you apply among the first. This gives your application a better chance of being seen by the team. You can also improve your response rates by reaching out to the recruiters behind these roles directly to ask about the position or a referral. Intern Insider surfaces these contacts for you, allowing you to bypass the standard queue and connect with the people making the hiring decisions.
