About the role#
Student Central Representatives serve as the primary point of contact for the Student Services division at Chippewa Valley Technical College. You will provide cross-functional support for admissions, financial aid, and registration to help students navigate their enrollment journey. This role impacts student recruitment and retention by providing consistent, one-stop service for students, parents, and the public.
What you'll do#
- Act as the first point of contact for Admissions, Financial Aid, Registration, and other student service departments.
- Respond to inquiries via phone, in-person, email, and chat, ensuring issues are resolved or escalated appropriately.
- Provide detailed information regarding college, state, and federal financial aid programs, including FAFSA and scholarship processes.
- Manage case records for every interaction and perform necessary follow-up tasks.
- Train new employees and offer guidance to student workers and interns.
- Interpret college policies and procedures to assist students with enrollment, account billing, and academic progress.
What you'll need#
- An Associate degree in a field related to the responsibilities of this position.
- At least two years of experience in a customer service or professional office setting.
- Intermediate technical skills with software for communication, data collection, and decision-making.
- Ability to work independently and as part of a team in a busy environment.
- Strong communication skills and the ability to handle confidential information with discretion.
Location & details#
- Location: Eau Claire, Wisconsin.
- Modality: On-site.
- Employment type: Full-time.
- Compensation: Paid position.
- Term: Rolling.
About Chippewa Valley Technical College
Chippewa Valley Technical College offers applied education programs to support workforce requirements in Wisconsin. It serves an 11-county area and operates as part of the Wisconsin Technical College System. The institution focuses on professional training, continuing education, and community development. It was founded in 1912 and maintains its headquarters in Eau Claire.
How to get in at Chippewa Valley Technical College
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