About the role#
As an Operational Resilience & Technical Content Intern, you will join a multi-disciplinary team focused on the intersection of technical documentation and operational stability. You will gain hands-on experience with financial exchange technology while contributing to incident management, business continuity, and technical communication processes. This role emphasizes an automation-first approach to solving complex operational challenges.
What you'll do#
- Engage in active incident investigations and participate in blameless post-incident learning reviews.
- Document incident details, lessons learned, and track action items.
- Collaborate with global operations personnel on incident management and follow-up tasks.
- Support business continuity and disaster recovery efforts, including the review of business impact analysis documents.
- Contribute to standardization, automation, and AI utilization across operational resilience engineering processes.
- Draft and edit trade desk notices and technical specifications, incorporating feedback from legal, engineering, and business teams.
- Update the formatting, structure, and voice of technical documentation.
- Manage work tickets related to technical writing and specification updates.
- Provide support for ongoing operations project management initiatives.
What you'll need#
- Current enrollment in a bachelors or masters program in Computer Science, Mathematics, Communications, English, Journalism, or a related field.
- Exceptional oral and written communication skills with the ability to communicate with clarity and brevity.
- Demonstrated ability to learn new systems and technologies quickly.
- Interest in or experience with computer science, networking, programming, or data center architecture.
- Experience with complex technical systems, databases, or collaboration tools like Jira or Confluence.
- Ability to adapt to changing technical contexts and task priorities.
- Capacity to identify areas for improvement and communicate them in a blameless manner.
- Ability to work effectively both independently and as part of a diverse global team.
Location & details#
- Location: Kansas City, Missouri.
- Term: Summer 2027.
- Modality: On-site.
- Employment: Full-time, paid internship.
- Note: This position is not eligible for visa sponsorship.
About Cboe Global Markets
Cboe Global Markets operates an exchange network for derivatives, foreign exchange, digital assets, and securities trading. The company provides financial infrastructure for global markets. It maintains a focus on options, futures, equities, and clearing services. Based in Chicago, the firm employs between 1,001 and 5,000 people.
How to get in at Cboe Global Markets
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