About the role#
This internship supports the MA core team with the daily management of the Business Partner servicing team and internal call center operations. You will gain exposure to vendor management, performance metrics, and operations strategy. The program provides hands-on experience in business operations while helping you build a foundation in vendor relations and call center workflows. You will also participate in networking events, volunteer activities, and department meetings to better understand our organization and the health insurance industry.
What you'll do#
- Pull and analyze daily reports and performance metrics.
- Create presentations and educational materials for call center needs.
- Coordinate Business Partner meetings, site visits, and internal events.
- Assist with internal call center operations and provide backup support for the Project Consultant.
- Research business problems, offer recommendations, and help management implement solutions.
- Collaborate with other lines of business and interns on cross-functional projects.
- Support leaders on initiatives designed to improve organizational efficiency.
- Analyze business goals, objectives, and internal needs.
- Complete ad-hoc requests for the supported teams and the Vendor Relationship manager.
What you'll need#
- Current enrollment in an undergraduate, Master’s, or PhD program with a 3.0 GPA or higher.
- Strong analytical skills and the ability to work both independently and within a team.
- Excellent organizational skills to manage multiple priorities.
- Effective verbal, written, and interpersonal communication skills.
- Proficiency in Microsoft Office suites and BCBSM systems.
- Ability to maintain confidential information and build effective working relationships.
- Preferred majors include Business Administration, Operations Management, or Communications.
Location & details#
- Location: Detroit, Michigan.
- Term: Summer 2027.
- Modality: On-site.
- Employment: Full time, paid internship.
About Blue Cross Blue Shield of Michigan
Blue Cross Blue Shield of Michigan is a nonprofit corporation that provides health insurance coverage. Based in Detroit, the organization operates as an independent licensee of the Blue Cross and Blue Shield Association. It offers services including medicare and corporate wellness programs. The company employs over 10,000 people.
How to get in at Blue Cross Blue Shield of Michigan
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