About the role#
This position provides technical support to students, faculty, and staff at HelpDesk+ located in the Moody Library. You will assist the campus community with their technology needs and help maintain the daily operations of the service desk.
What you'll do#
- Receive and release computers for service.
- Diagnose and resolve issues with software, printers, network connectivity, and computer hardware.
- Install, configure, and maintain software applications.
- Train faculty, staff, and students on how to use various technology resources.
- Manage the check in and check out process for technology equipment.
- Handle daily administrative tasks such as sending emails, managing inventory, and maintaining equipment.
- Protect the security and confidentiality of sensitive data.
- Assist with various business operations projects and tasks.
What you'll need#
- A commitment to providing excellent customer service.
- The ability to take initiative and prioritize tasks effectively.
- Reliability regarding attendance and punctuality.
- A willingness to follow all University policies.
Location & details#
- Location: Moody Library, Waco, Texas.
- Schedule: Minimum of 10 hours per week. Shifts occur between 7:30 am and 7:00 pm, Monday through Friday, and 1:00 pm to 7:00 pm on Saturday and Sunday.
- Pay: $10.00 per hour.
- Employment type: Part time, rolling term.
About Baylor University
Baylor University is a private Christian research institution located in Waco, Texas. Founded in 1845 by the Republic of Texas, the university serves a student body of more than 20,000. It maintains a faculty focused on research, teaching, and scholarship. The organization employs 8,475 people.
How to get in at Baylor University
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