About the role#
This internship supports Technical Services projects focused on product uptime for our customers through dealer technical support. You will coordinate and support technical activities from start to finish while working with technical teams and business stakeholders. The goal is to provide high-quality services to our dealer network to improve customer satisfaction for Mack and Volvo brands. This role focuses on reducing customer downtime and strengthening Uptime initiatives.
What you'll do#
- Achieve technical project timelines, milestones, and deliverables as directed by the Technical Service Manager.
- Support the Technical Service Manager in communicating project statuses to stakeholders.
- Support technical deliveries to ensure predictable and repeatable outcomes for dealers and customers.
- Adopt an outside-in perspective to meet dealer and customer requirements.
- Document technical requirements and outcomes.
- Learn and deliver product information to stakeholders across Uptime Operations, Customer Support, and Trucks Technology teams.
- Participate in hands-on product training and provide feedback for improvement.
- Learn product details and problem-solving techniques on behalf of a dealer or customer.
- Understand dealer network requirements related to product support.
- Identify additional areas of technical interest to ensure a meaningful experience.
- Provide a final presentation of your assigned project at the end of the internship.
What you'll need#
- Pursuing an Associate's Degree in Diesel, Automotive, or Engineering Technology, or equivalent technical experience in heavy-duty trucks or diesel.
- Good academic standing with a cumulative GPA of at least 2.75.
- Two or more years of experience in heavy truck electronics and engine diagnostics is preferred.
- A demonstrated focus on customer service or customer experience is a plus.
Location & details#
- Location: Greensboro, North Carolina.
- Term: Winter 2027.
- Modality: On-site.
- Compensation: This is a paid internship with an hourly range of $17.00 to $46.00, depending on factors such as academic classification and degree area.
- Benefits: Includes housing assistance when applicable, internal mobility opportunities, and training and development.
About Volvo Group
Volvo Group produces trucks, buses, construction equipment, and industrial engines. The company also provides financing and service solutions for its products. Founded in 1927, it maintains headquarters in Göteborg. The organization operates production facilities in 18 countries and sells in over 190 markets. It employs approximately 80,545 people.
How to get in at Volvo Group
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