About the role#
The Patient Service Representative supports clinic operations by handling administrative tasks and providing customer service to patients at University Health Services. This is a full-time, on-site position based in Memphis.
What you'll do#
- Welcome, greet, and screen patients and visitors.
- Manage a multi-line phone system, schedule appointments, and direct calls.
- Perform daily office duties like data entry, word processing, and mail distribution.
- Maintain patient accounts, verify payment methods, and collect data or payments.
- Organize and maintain the front desk and patient waiting areas.
- Create and manage electronic charts, including scanning and indexing documents into the electronic health record.
- Participate in clinical and department staff meetings.
What you'll need#
- A High School Diploma or GED. You must provide a transcript.
- Two years of administrative clerical experience, including at least six months as a medical receptionist.
- Ability to understand medical terminology.
- Strong verbal and written communication skills in English.
- Basic to intermediate computer skills.
- Proficiency in basic math, including fractions and decimals.
- Ability to remain diplomatic, handle challenging situations, and work with minimal supervision.
Location & details#
- Location: Memphis, TN.
- Work Modality: On-site.
- Schedule: Full-time. You may occasionally be required to work evenings.
- Salary: $18.54 per hour.
About University of Tennessee, Knoxville
The University of Tennessee, Knoxville is a public research university founded in 1794. It serves as the state flagship land-grant institution with a student population exceeding 40,000. The university operates 14 colleges and schools offering over 900 programs of study. Its research operations include a partnership with the Oak Ridge National Laboratory.
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