About the role#
The Communication Access Scheduler coordinates essential services for students and university members who require American Sign Language interpreting, speech-to-text transcription, and CART services. Working with the Assistant Director for Communication Access, this role ensures that classes, meetings, and campus events are properly staffed. You serve as a primary contact for students, faculty, and service providers to ensure timely delivery of accommodations and equal access to university programs.
What you'll do#
- Review student class schedules and service requests to assign appropriate providers.
- Maintain daily, weekly, and semester-long calendars while monitoring provider availability.
- Respond to urgent, time-sensitive accommodation requests.
- Communicate assignment details, schedule changes, and cancellations to all stakeholders.
- Assist with onboarding new temporary staff and orientation for service providers.
- Identify service gaps and recommend process improvements to increase efficiency.
- Support compliance with federal laws and institutional policies regarding disability services.
- Coordinate coverage during periods of high demand, such as final examinations and major campus events.
- Maintain accurate scheduling records and documentation while protecting sensitive student information.
What you'll need#
- High school diploma or GED (Associate’s degree preferred).
- One year of professional experience in scheduling, coordination, or disability services.
- Working knowledge of Section 504 of the Rehabilitation Act, Section 508 of the ADA, and FERPA.
- Excellent communication skills and high attention to detail.
- Ability to manage multiple providers and stakeholders simultaneously.
- Professionalism and discretion when handling sensitive information.
- Ability to adapt to schedule changes and work effectively in an academic setting.
- Preferred: Experience scheduling ASL interpreters or CART providers and knowledge of support services for Deaf individuals in higher education.
Location & details#
- This position is located in Knoxville, TN.
- Work is performed on-site.
- The standard schedule is Monday through Friday, 8:00 AM to 5:00 PM, with the requirement to work extended hours during final exams.
- This is a full-time role.
About University of Tennessee, Knoxville
The University of Tennessee, Knoxville is a public research university founded in 1794. It serves as the state flagship land-grant institution with a student population exceeding 40,000. The university operates 14 colleges and schools offering over 900 programs of study. Its research operations include a partnership with the Oak Ridge National Laboratory.
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