About the role#
This internship provides hands-on experience in hospitality, sales, customer relationship management, and real estate operations. You will work directly with guests to manage their vacation bookings and support day-to-day business functions. Strong performers may be eligible for full-time or remote positions after the season ends.
What you'll do#
- Guide guests and leads through the booking process via phone, SMS, email, and in-person interactions.
- Listen to guest needs, troubleshoot reservation issues, and answer questions regarding company policies and the local area.
- Coordinate with Maintenance and Housekeeping departments to resolve guest requests.
- Identify opportunities to increase bookings and guest loyalty through upselling and negotiation.
- Process payments and provide value-added service recommendations.
- Perform fieldwork including home tours and arrival deliveries.
- Use software tools such as Salesforce CRM, SMS systems, and Genesys.
What you'll need#
- Current enrollment in a degree program or recent graduation in Business Administration, Communications, Marketing, Real Estate, or related fields.
- Strong written and verbal communication skills.
- Ability to maintain a professional demeanor and think quickly under pressure.
- Time management and prioritization skills.
- Flexibility to work as part of a team.
- Comfort with technology and the ability to learn new software quickly.
- Experience with Google Workspace, CRM systems, or call center software is preferred.
Location & details#
- This is an on-site, full-time, paid internship.
- Positions are located in Kitty Hawk, North Carolina, and Corolla, North Carolina.
- This role operates on a rolling basis.
About Twiddy & Company | Outer Banks Rental Management
Twiddy & Company manages vacation home rentals along the Outer Banks of North Carolina. Founded in 1978, the family business oversees a portfolio of over 1,000 properties ranging from small cottages to large oceanfront homes. The company operates from its headquarters in Duck and maintains seven local offices throughout the region. It employs 163 staff members who focus on property management, guest services, and real estate sales.
How to get in at Twiddy & Company | Outer Banks Rental Management
Securing an internship at Twiddy & Company requires timing your application to ensure it reaches the hiring team early. Because early applicants are often reviewed before the volume of candidates becomes unmanageable, you should use Intern Insider to receive an instant alert the moment a new role is published. This gives you a clear advantage over those who rely on manual searches or delayed notifications.
You can further improve your response rate by reaching out to the recruiters behind the company's roles directly. Intern Insider surfaces the specific people managing these openings, allowing you to ask relevant questions or request a referral. Connecting with the right person is often more effective than submitting an application into a general queue, and it shows you have done your homework on the firm.
