About the role#
The TikTok Shop US Operations team manages the fulfillment network for merchants and customers. As a Merchant Support Project Intern, you will work on fulfillment operations and exception management. You will gain hands-on experience by working with fulfillment centers, logistics service providers, and internal teams to improve processes and maintain service performance.
What you'll do#
- Monitor and resolve daily inbound, outbound, and inventory exceptions at fulfillment centers.
- Coordinate with Merchant, Quality, and logistics teams to meet service-level targets.
- Track operational performance to identify recurring issues and support root cause analysis.
- Manage return processing and monitor dwell times to resolve long-tail exceptions.
- Analyze site performance metrics to identify potential service risks.
- Gather feedback from merchants and partners to improve operational processes.
- Help develop and update standard operating procedures for returns and exception handling.
- Conduct on-site monitoring and follow up with stakeholders regarding operational issues.
What you'll need#
- Current enrollment in a Bachelor's degree program in Supply Chain, Logistics, Operations Management, Business, or a related field.
- Ability to work on-site in Los Angeles at least 4 days per week, with 5 days preferred.
- Commitment to an internship period of at least 3 months.
- Strong problem-solving skills, attention to detail, and a sense of ownership.
- Clear communication skills and the ability to coordinate across multiple teams.
- Previous experience in e-commerce, logistics, warehouse operations, or merchant support is preferred.
- Familiarity with warehouse exception-handling processes and cross-functional collaboration.
- Basic data analysis skills using Excel or similar tools.
Location & details#
- Location: Los Angeles, California.
- Modality: On-site.
- Compensation: $23.75 per hour.
- Status: Full-time, paid internship.
- Hiring process: Rolling applications.
About TikTok
TikTok operates as an entertainment provider. The company maintains a global presence with offices in cities including Los Angeles, Singapore, New York, London, and Tokyo. It employs over 92,000 people. The organization is privately held.
How to get in at TikTok
Landing an internship at TikTok requires speed because early applicants often get seen before the pile grows. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you can apply among the first. This gives you a better chance of your resume being reviewed while the team is still actively filling the position. You should aim to be one of the first people to submit your materials. Reaching out to the right person can also improve your chances of getting a response. Intern Insider surfaces the recruiters behind the company roles so you can contact them directly to ask about the role or a referral. This direct approach often works better than waiting for a response from a general application queue.
