About the role#
Reporting to the VP of Product and Customer Experience, you will support the team with both administrative and strategic tasks. You will help manage the existing customer base, create reports, and assist in the development and execution of roadmap items. This role requires you to use your business knowledge to support the company as it scales.
What you'll do#
- Report on core product KPIs and identify trends or areas for improvement.
- Contribute to performance reports for the Product, Marketing, Sales, and Executive teams.
- Analyze the competitive landscape and provide tactics to respond to threats.
- Develop, maintain, and enhance Excel-based dashboards and analytical models.
- Monitor pricing and promotion opportunities to help action timely changes.
- Use analytics to identify customer pain points and drive value.
- Create presentations for training, alignment, or approval purposes.
- Assist in the development of the product roadmap, including feature and vendor assessments.
- Work with Finance to build business cases for new feature launches.
- Liaise with technology and operations teams to clarify product impacts.
- Help with device forecasting and managing hardware costs.
- Build rapport with Marketing and Sales teams to improve product usage.
- Coordinate alignment across Operations, Care, Finance, and Network teams.
- Participate in vendor reviews and assessments.
What you'll need#
- Current enrollment in an accredited program for Business Administration, Computer Science, Mathematics, Finance, Economics, or Statistics (3rd or 4th year preferred).
- Demonstrated knowledge of Product Management, business, and marketing practices.
- Strong interpersonal, time, and task management skills.
- Ability to manage individual tasks while collaborating with a team.
- Problem-solving and business analysis skills, including root cause analysis.
- Technical aptitude and familiarity with Microsoft Office and Power BI.
- Ability to work well with ambiguity.
- Familiarity with consumer telecom products is a plus.
- Experience with economics, statistics, pricing, or design thinking is an asset.
- Familiarity with automation tools, scripting, or low-code/no-code platforms is a plus.
Location & details#
- Location: Markham, Ontario.
- Work Modality: Hybrid.
- Employment Type: Full-time.
- Term: Rolling.
About telMAX Inc.
telMAX Inc. is a telecommunications company based in Markham, Ontario. It provides fibre internet, television, and home phone services to residential and business customers. The company operates its own 100 percent fibre network. It employs 131 people across two office locations in Ontario.
How to get in at telMAX Inc.
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