About the role#
This position supports the FRM Consultant Operation Change and Execution team. You will assist with content management, translation coordination, and various knowledge management initiatives. This is a full-time, paid internship for the Winter 2027 term.
What you'll do#
- Move existing content into Athena accurately as part of lift-and-shift activities.
- Submit and track translation requests through Broca to ensure timely completion.
- Review content for formatting consistency and alignment with standards before publication.
- Maintain organized records of content updates and completed work.
- Provide administrative support for knowledge management initiatives.
- Support process updates through One Note migration or continuous improvement efforts.
- Develop metrics and dashboard updates on Athena usage to identify priority areas.
- Document team procedures for updating Athena and keep them current.
- Assist in developing enhanced solutions for process update requests.
What you'll need#
- Strong computer skills, including experience with shared collaboration platforms and Microsoft applications.
- High attention to detail to ensure content is transferred and formatted accurately.
- Good organizational skills to manage multiple requests and meet deadlines.
- Clear written and verbal communication skills for confirming requirements and providing updates.
- Ability to follow documented processes and escalate issues when you need clarification.
- Knowledge management experience or an interest in documentation and process improvement.
- French language skills are an asset, especially for translation-related tasks.
Location & details#
- Locations: Waterloo, Ontario and Toronto, Ontario.
- Work Modality: Hybrid.
- Term: January 2027 to April 2027.
About Sun Life
Sun Life is a financial services organization founded in 1865. It provides insurance and investment products to clients across Canada, the United States, the United Kingdom, Hong Kong, the Philippines, and Indonesia. The company is based in Toronto and maintains a global workforce of more than 38,000 employees. It operates as a public company.
How to get in at Sun Life
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