About the role#
Join the Rent Reimbursement team at Iowa Health and Human Services to gain hands-on experience with a statewide program. This practicum provides exposure to public service delivery and eligibility processes. You will support efforts that help older adults and individuals with disabilities access financial assistance. This is an unpaid, full-time internship position.
What you'll do#
- Review Rent Reimbursement applications and supporting documentation for accuracy and completeness.
- Communicate with applicants by phone and email to answer questions about application status or missing information.
- Support verification activities and manage documents within agency systems.
- Assist staff with case-related follow-up tasks and workload management.
- Identify ways to improve the customer experience and program processes.
What you'll need#
- Current enrollment in a degree program at an accredited educational institution, such as Public Health or related fields.
- Strong communication and customer service skills.
- Genuine interest in public assistance programs and serving Iowa communities.
- High attention to detail.
- Ability to manage confidential information securely.
- Ability to work both independently and collaboratively in a professional environment.
Location & details#
- Location: Des Moines, Iowa.
- Work Modality: On-site.
- Term: Rolling.
About State of Iowa - Executive Branch
The State of Iowa Executive Branch delivers public services through 16 distinct agencies. These departments manage sectors ranging from agriculture and transportation to public health and corrections. Established in 1858, the organization employs over 10,000 people. It focuses on efficiency and service delivery for the citizens of Iowa.
How to get in at State of Iowa - Executive Branch
Applying early for a role at the State of Iowa Executive Branch gives you a significant advantage before the applicant pool grows. Intern Insider sends an instant alert the moment a role matching your target is published, ensuring you are among the first to submit your materials. Getting your application in early often means it is reviewed before the pile becomes unmanageable. You can find the recruiters behind these government roles through Intern Insider to reach out directly. Asking a specific question about the department or requesting a referral can materially improve your response rates compared to submitting into a general queue. This direct approach helps you stand out in a large organization.
