IT Operations Intern

About the role#

This internship provides hands-on experience in IT service delivery and operational support. You will work directly with the IT Operations team to resolve end-user issues, maintain hardware inventory, and contribute to internal process improvements. This is a full-time, paid position designed for students or recent graduates looking to build a career in IT.

What you'll do#

• Respond to and resolve IT service desk tickets using Jira.
• Diagnose and troubleshoot end-user device issues on both macOS and Windows platforms.
• Assist with the setup, imaging, and distribution of laptops and peripherals.
• Provision user accounts and configure systems for new hires.
• Manage offboarding tasks, including equipment collection and access removal.
• Maintain accurate records and documentation of IT assets.
• Support the team with ongoing projects related to system improvements and infrastructure upgrades.

What you'll need#

• Currently pursuing or recently completed a degree in Computer Science, Information Technology, or a related field.
• Familiarity with macOS and Windows operating systems.
• Basic understanding of networking, device configuration, and troubleshooting.
• Exposure to cloud-based tools, specifically Google Workspace.
• Interest in learning IT ticketing systems, MDM platforms, and automation tools.
• Strong problem-solving, organizational, and communication skills.

Location & details#

• Location: Bogotá, Colombia.
• Work Modality: Remote.
• Employment Type: Full-time internship.
• Compensation: 700 USD monthly gross.