About the role#
As a Managed IT Services Service Desk Consulting Intern, you will join our Technology Consulting group to provide remote technical support to external clients. This role offers exposure to various facets of infrastructure including engineering, design, and business operations. You will work alongside experienced consultants on diverse projects and engagements. Please note that for quality assurance and training purposes, client-facing service desk calls are recorded. You will be required to sign a consent form regarding these recordings upon your start date.
What you'll do#
- Provide phone and email technical support to resolve hardware and software issues for end-users.
- Troubleshoot workstations, servers, and network-related problems.
- Perform systems administration for Office 365, Windows Servers, and workstations.
- Monitor and troubleshoot client backups.
- Manage cases based on impact and priority while documenting all resolution steps in the ticketing system.
- Escalate issues through proper channels and communicate with clients until cases are closed.
- Monitor trends to identify potential chronic issues within software, systems, or network infrastructure.
- Maintain client security standards and information confidentiality.
- Travel to assigned client locations as needed.
What you'll need#
- Current pursuit of or recent completion of a Bachelor’s or Master’s degree in Management Information Systems, Computer Science, or an IT-related concentration.
- A minimum 3.0 GPA is preferred.
- Passion for technology and a strong desire to learn.
- Excellent customer service, written, and verbal communication skills.
- Strong problem-solving and analytical abilities with high attention to detail.
- Ability to maintain composure in high-stress situations.
- Proficiency in Microsoft Office (Word, Excel, Visio) and familiarity with Apple and Windows hardware and software.
- Experience with Office 365, SharePoint, Windows Servers, Azure AD, and Teams administration.
- Familiarity with firewalls (Cisco, SonicWALL, Meraki), VMWare ESX hosts, and remote solutions like Citrix, VPN, and Remote Desktop Services.
- Access to reliable transportation for travel to client sites.
Location & details#
- Location: Boston, Massachusetts.
- Term: Winter 2027.
- Modality: Hybrid.
- Employment type: Full-time.
- Compensation: $32 - $38 per hour.
- Note: This position does not offer sponsorship.
About RSM US LLP
RSM US LLP provides assurance, tax, and consulting services. The firm focuses on the middle market. It employs over 17,000 professionals across the United States and Canada. Founded in 1926, the firm maintains its headquarters in Chicago, Illinois.
How to get in at RSM US LLP
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