About the role#
This is a 12-week, full-time internship for Summer 2027 based in our Jacksonville office. You will work directly with the Service Delivery Help Desk team to provide technical support and manage corporate IT systems. The program balances daily operational tasks with a structured development track, including a group innovation project and leadership sessions.
What you'll do#
- Provide first-line technical support to employees and triage tickets through the ITSM platform.
- Manage endpoint and asset workflows, including equipment provisioning and deployment.
- Handle identity and access management tasks such as user account lifecycles and password resets.
- Maintain knowledge base documentation and assist with conference room AV setups.
- Escalate complex technical issues to senior team members while building your diagnostic skills.
- Participate in professional development, including a CliftonStrengths assessment, presentation workshops, and the Meet the Leader series.
- Engage in company-wide activities, volunteer events, and a group innovation project.
What you'll need#
- Current enrollment in a degree program, specifically as a Junior or Senior by credit hours.
- Strong written and verbal communication skills.
- An end user-focused approach to technical problem solving.
- Availability to work 40 hours per week on-site.
- Eligibility to work in the United States for any employer without future sponsorship.
Location & details#
- This role is located in Jacksonville, Florida.
- This is an on-site, full-time position for Summer 2027.
- This is a paid internship.
About RF-SMART
RF-SMART provides inventory and warehouse management software for businesses using NetSuite and Oracle Cloud. Founded in 1982, the company maintains headquarters in Jacksonville, Florida. It serves over 2,800 customers across 40 countries, ranging from small businesses to large organizations. The software operates natively within ERP systems to manage warehouse data and inventory tracking.
How to get in at RF-SMART
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