About the role#
Optimum is seeking a Site Reliability Engineering intern to work on real projects within our telecommunications network. This is a full-time, on-site co-op opportunity based in Bethpage, New York. You will work a 40-hour week and gain hands-on experience by collaborating with industry professionals on network initiatives.
What you'll do#
- Engage with vendor personnel to resolve issues and implement new network functions.
- Monitor network KPIs, investigate deviations, and escalate issues as needed.
- Detect and analyze internal system inconsistencies that impact customers.
- Test and implement new features, software, and devices to improve customer experience.
- Create and analyze KPI reports.
- Validate system alarms and resolve issues independently or with vendor support.
- Perform backup and restore activities.
- Support outage activities alongside vendor teams.
- Participate in cross-training with the team.
- Identify and propose optimizations for network performance.
What you'll need#
- Pursuing a degree in Computer Science, Computer Engineering, or Electrical Engineering.
- Knowledge of voice network architecture and platforms such as SBC, AGC, CRE, STP, SIP GW, and IMS.
- Familiarity with 3G, 4G, LTE, voice services, SIP, STIR/SHAKEN, and provisioning systems.
- Understanding of voice network nodes and their relationship to BSS and Service Networks.
- Basic knowledge of Linux/Unix and SQL queries.
- Proficiency with GUI-based systems and high-advanced Excel skills.
- Strong written and oral communication skills.
- Analytical mindset with the ability to prioritize tasks in a fast-paced environment.
- A results-oriented approach and a willingness to learn.
Location & details#
- Location: Bethpage, New York.
- Schedule: Full-time, 40 hours per week.
- Compensation: $25 per hour.
- Sponsorship: Not available for this role.
About Optimum
Optimum provides internet, mobile, television, and phone services to residential and business customers. The company operates as a public entity and maintains its headquarters in Queens, New York. Founded in 1973, it employs between 5,001 and 10,000 people. It focuses on delivering connectivity solutions across its service areas.
How to get in at Optimum
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