About the role#
Optimum is seeking a Product Management Intern to join our B2C organization. You will work directly with product managers to improve our customer management app, which helps users handle their internet and streaming services, WiFi settings, bill payments, and support chat. This is a full-time, on-site internship based in Bethpage, New York.
What you'll do#
- Draft and refine product requirements documents and user stories for app features.
- Analyze data to evaluate app performance, identify trends, and support go-to-market decisions.
- Collaborate with engineering, design, marketing, and customer care teams to deliver product initiatives.
- Participate in agile processes, including sprint planning, daily stand-ups, and backlog grooming.
- Conduct competitive research and benchmarking for self-service apps in the broadband and streaming industry.
- Track key performance indicators like app usage, adoption rates, and customer satisfaction to inform future updates.
What you'll need#
- Current enrollment in a bachelor's or master's degree program in Business, Computer Science, Engineering, or Data Science. An MBA is preferred.
- Strong written and verbal communication skills with the ability to write clear documentation.
- Analytical skills and experience using Excel or Google Sheets.
- A basic understanding of product management principles and agile development.
- Interest in internet technologies, broadband services, and consumer connectivity.
- Experience using AI tools to help draft requirements, synthesize research, or analyze data.
- Preference for candidates with experience in product management, data analytics, or telecommunications.
- Familiarity with tools such as Jira, Confluence, Figma, SQL, or Tableau is a plus.
- Understanding of home networking, WiFi standards, or API integration is helpful.
Location & details#
- Location: Bethpage, New York.
- Work Modality: On-site.
- Schedule: Full-time, 40 hours per week.
- Compensation: $25.00 per hour.
- Note: This position does not provide sponsorship.
About Optimum
Optimum provides internet, mobile, television, and phone services to residential and business customers. The company operates as a public entity and maintains its headquarters in Queens, New York. Founded in 1973, it employs between 5,001 and 10,000 people. It focuses on delivering connectivity solutions across its service areas.
How to get in at Optimum
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