About the role#
As an intern on the Modernization Program team, you will support BSS/OSS migration and delivery activities. You will provide coordination and documentation support to Technical Delivery Managers and cross-functional teams. This program manages the migration and modernization of internal systems that enable customer-facing services, including billing, provisioning, and inventory management.
What you'll do#
- Track deliverables, milestones, dependencies, and RAID items for migration workstreams.
- Prepare and distribute project status reports for team and leadership reviews.
- Manage program artifacts and maintain a centralized document library, including organizing files and applying naming standards.
- Work with Technical Delivery Support to ensure accurate time entry and approval for program resources.
- Support Technical Delivery Managers in moving projects from inception to delivery.
- Use Jira and Confluence to manage work requests, documentation, and project communication.
- Participate in change management activities and help facilitate coordination across cross-functional teams.
- Support migration readiness tasks, such as checklist tracking, test evidence collection, and cutover documentation.
- Attend team meetings, capture notes, and track action items.
What you'll need#
- Current enrollment in an undergraduate or graduate program in Engineering, Information Systems, Computer Science, Telecommunications, or Business/Technology Management.
- Strong organizational skills with high attention to detail and the ability to manage multiple tasks.
- Clear verbal and written communication skills, including listening and presentation abilities.
- Familiarity with Microsoft Office, specifically Excel, PowerPoint, and Word.
- Willingness to learn and use AI tools for productivity and documentation.
- An interest in telecommunications products, services, and BSS/OSS concepts.
- Exposure to Jira, Confluence, or SharePoint through coursework, clubs, or personal projects is a plus.
- A self-motivated approach, including the ability to ask questions, take initiative, and escalate blockers.
Location & details#
- Location: Bethpage, New York.
- Work Modality: On-site.
- Term: Rolling.
- Status: Full-time, 40 hours per week.
- Compensation: $25.00 per hour.
- Sponsorship: Not provided.
About Optimum
Optimum provides internet, mobile, television, and phone services to residential and business customers. The company operates as a public entity and maintains its headquarters in Queens, New York. Founded in 1973, it employs between 5,001 and 10,000 people. It focuses on delivering connectivity solutions across its service areas.
How to get in at Optimum
Securing an internship at Optimum requires a proactive approach to the application timeline. Because early applicants are often reviewed before the candidate pool grows, Intern Insider sends an instant alert the moment a role matching your target is published anywhere. This allows you to apply among the first. Reaching out to the right people can also make a difference in your application process. Intern Insider surfaces the recruiters behind the company's roles so you can reach out directly to ask about the position or a referral, which materially improves response rates.
