About the role#
This is a full-time internship within our Member Support division, focusing on energy solutions. You will work alongside support teams and software engineers to resolve issues. This role involves a moderate level of customer interaction and requires clear communication and documentation. You will report to a Support Team Lead or the Support Manager.
What you'll do#
- Provide support to internal and external customers.
- Create and route support cases.
- Assist with maintaining and organizing electronic documents.
- Help with upgrade requests and iVUE Connect Marketing form updates.
- Build cases for funding issues and maintain Provisioning audit exceptions.
- Use AI tools to assist with problem-solving.
- Follow directions to use all provided support tools.
What you'll need#
- Current enrollment in an Associate or Bachelor degree program in a computer or business related field.
- Strong research, problem-solving, and PC skills.
- Attention to detail and the ability to organize and prioritize tasks.
- Strong verbal and written communication skills.
- Ability to work both independently and in a team.
- Ability to adapt to change and interact positively with others.
- Capacity to explain technical solutions to both technical and non-technical users.
- Commitment to maintaining professionalism, ethical behavior, and confidentiality.
- Dedication to NISC's Statement of Shared Values.
Location & details#
- Location: Lake Saint Louis, Missouri.
- Term: Summer 2027.
- Modality: This is an on-site role. We cannot support remote work.
- Status: Paid internship.
About NISC
NISC is a software development organization that builds and maintains technology for energy cooperatives and communications companies. The company provides billing, accounting, and operations software to over 950 members across the United States, Canada, and several territories. It maintains facilities in Missouri, North Dakota, Iowa, and Virginia. The organization employs between 1,001 and 5,000 people.
How to get in at NISC
Applying to NISC early gives you a significant advantage because recruiters review applications as they arrive. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you apply among the first before the pile grows. This helps you avoid the frustration of submitting your resume into a crowded queue. You can also improve your chances by reaching out to the right people. Intern Insider surfaces the recruiters behind the company's roles so you can contact them directly to ask about the position or a referral. This approach often leads to better response rates than a standard online application.
