About the role#
The Student Business Services Specialist I manages student account ledgers by reviewing, analyzing, and implementing necessary procedures. You will serve as a primary point of contact for students, advocating for their needs while ensuring account transactions remain accurate and compliant with federal and institutional regulations. This role requires high attention to detail and a commitment to maintaining productivity in a remote environment.
What you'll do#
- Update student account ledgers by posting fees, payments, grants, scholarships, and invoices.
- Troubleshoot student account concerns and resolve conflicting information.
- Download and analyze query reports to manage credit balances and determine appropriate returns.
- Document all communications and follow-ups within Salesforce.
- Process payments in TouchNet and answer incoming calls via Five9.
- Generate student billing statements and review tuition and fees for accuracy.
- Post financial aid disbursements and monitor outstanding refund files.
- Review and finalize data for annual 1098-T and Canadian tax forms.
- Execute annual tuition increases and monitor preferred tuition rates.
What you'll need#
- A minimum of one year of experience in student billing, financial aid, or a related financial field.
- A Bachelor’s degree is preferred.
- Proficiency with Microsoft Office Suite, particularly Microsoft Word.
- Working knowledge of Title IV Federal Student Aid programs.
- Familiarity with legal standards including collections, FDCPA, and FERPA.
- Strong analytical and critical thinking skills with the ability to compute rates, ratios, and percentages.
- Excellent customer service and communication skills.
- Experience in higher education or a technology-driven enterprise is preferred.
Location & details#
- This is a full-time, remote position based in the United States.
- Compensation ranges from $20.00 to $23.00 per hour.
- No travel is required for this role.
About National University
National University is a private, nonprofit institution based in San Diego, California. Founded in 1971, the school provides higher education for working professionals. It offers more than 120 graduate and undergraduate degree programs. The university uses a flexible format where students take one class per month.
How to get in at National University
Securing an internship at National University requires timing. Because roles fill quickly, Intern Insider sends an instant alert the moment a position is published, allowing you to apply early before the applicant pool grows. Being among the first to submit your materials helps ensure your profile is seen by the hiring team. Beyond the initial application, finding the right contact is helpful. Intern Insider surfaces the recruiters behind the roles at National University, which allows you to reach out directly. Asking a specific question about the internship or requesting a referral can materially improve your response rates compared to a standard submission.
