About the role#
This part-time, seasonal internship supports the daily ticket operations for Monumental Sports & Entertainment teams. The role focuses on the fundamentals of processing ticket orders, managing ticket distribution, and providing customer support. This is a paid position intended for students looking to gain experience in the sports industry.
What you'll do#
- Process Full Season, Partial Plan, and Group Sales ticket orders while ensuring correct pricing and package configurations.
- Manage payment processing for ticket orders.
- Support Membership Services departments by assisting with season ticket holder account requests.
- Handle ticket distribution through mail, text, will-call, and expedited shipping methods.
- Utilize the Ticketmaster platform, including Archtics, Account Manager, TM1, and TM Host.
- Provide customer support by monitoring and responding to the department shared email inbox.
- Assist the department with assigned projects and administrative tasks.
What you'll need#
- Must be a current undergraduate or graduate student.
- Strong time management and organizational skills.
- Proficiency in Microsoft Office and Outlook.
- Exceptional work ethic and attention to detail.
- Ability to work a minimum of 20 hours per week from September through May.
- Flexibility to work evenings, weekends, and holidays as required.
- Reliable transportation and housing.
Location & details#
- Location: Washington, District of Columbia.
- Modality: On-site.
- Term: Rolling.
- Compensation: $18.40 per hour.
