About the role#
This paid internship supports the day-to-day executive seating ticket operations for events at Capital One Arena. This role focuses on the fundamentals of processing ticket orders, managing ticket distribution, and providing customer support for suite holders.
What you'll do#
- Process suite and premium seating ticket orders while ensuring correct pricing and package configuration.
- Support the Executive Seating department by handling suite holder account requests.
- Coordinate ticket distribution through mail, text, will-call, and expedited shipping methods.
- Utilize the Ticketmaster platform, including Archtics, Account Manager, TM1, and TM Host.
- Provide customer support by monitoring and responding to the department’s shared email inbox.
- Assist the department with assigned projects and administrative tasks.
What you'll need#
- Current enrollment as an undergraduate or graduate student.
- Proficiency in Microsoft Office and Outlook.
- Exceptional attention to detail and a strong work ethic.
- Strong time management and organizational skills with the ability to prioritize a heavy workload.
- Strong interpersonal, written, and verbal communication skills.
- Ability to maintain confidentiality in a professional environment.
- Preferred majors include Business Administration, Marketing, Communications, Sociology, or Psychology.
Location & details#
- Location: Washington, District of Columbia.
- Modality: On-site.
- Commitment: Minimum of 20 hours per week from September through May.
- Flexibility: Must be available to work evenings, weekends, and holidays as required.
- Compensation: $18.40 per hour.
