Intern - Enterprise SSD Customer Support Engineering

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    Micron Technology

    We're accelerating the transformation of information to intelligence.

    10,001+ employeesFounded 1978Boise, IdahoSemiconductor Manufacturing
    Actively hiringPaidrollingSemiconductor Manufacturing
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    Best applied by Oct 7

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    About the role#

    As a Customer Systems Engineering Intern, you will support enterprise storage products throughout their lifecycle. You will work with cross-functional teams to investigate technical issues, assist with customer qualifications, and analyze product failures. This role involves building technical expertise in storage technologies while developing customer-facing and problem-solving skills.

    What you'll do#

    • Develop AI-enhanced tools to improve engineering efficiency and streamline workflows.
    • Partner with customers and internal teams to support product qualification and deployment.
    • Assist with firmware release processes and firmware management.
    • Support failure analysis for returned products during high-volume manufacturing and customer deployments.
    • Investigate customer-reported issues and collaborate with engineering teams to reach technical resolutions.
    • Analyze system-level behavior and identify opportunities for process improvements.
    • Create and present technical findings, recommendations, and project updates to stakeholders.
    • Use modern AI tools and large language models to improve productivity and innovation.

    What you'll need#

    • Current pursuit of a Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, or a related field.
    • Strong understanding of computer systems and storage technology, including processors, memory, operating systems, drivers, firmware, and hardware-software interactions.
    • Programming experience in C and Python.
    • Strong analytical, troubleshooting, and problem-solving skills.
    • Ability to work independently and manage multiple priorities.
    • Excellent written and verbal communication skills.
    • Experience using AI tools and large language models like Copilot, Claude, or Gemini.
    • Knowledge of storage interfaces and protocols, including SATA, SAS, PCIe, and NVMe.
    • Experience with debugging, system validation, or failure analysis through coursework, projects, or internships.
    • Familiarity with SSD architecture, firmware, or enterprise storage solutions.
    • Demonstrated project leadership experience.

    Location & details#

    • This is a full-time, on-site internship located in Longmont, Colorado.
    • The position is paid.

    About Micron Technology

    Micron Technology produces memory and storage solutions including DRAM, NAND, and NOR products. The company operates as a public organization with over 43,000 employees. Founded in 1978, it maintains its headquarters in Boise, Idaho. Micron serves various markets ranging from data centers to mobile devices.

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