Desktop Support Co-op (Fall 2026)

About the role#

The Desktop Support Co-op is a hands-on, internal customer-focused role. You will provide daily support to employees, ensuring they are equipped and able to perform their roles effectively.

What you'll do#

• Install, support, and manage desktop systems, including analyzing logs to identify potential issues.
• Resolve technical issues, provide timely updates, and manage follow-ups using the ticketing system.
• Perform system and software updates, configuration changes, and audits while documenting system configurations.
• Monitor systems to verify the integrity and availability of hardware and verify scheduled jobs.
• Document internal procedures and create knowledgebase articles for end-users.
• Provide support outside of normal business hours as required.

What you'll need#

• Currently enrolled in a Computer Science program.
• Experience working in a customer-facing environment.
• Demonstrated ability to handle ambiguity, prioritize needs, and deliver results in an agile environment.
• General understanding of Networking Fundamentals, including TCP/IP, DNS, and DHCP.
• Strong self-starter attitude with excellent problem-solving skills.
• Highly organized with strong time management and documentation abilities.

Location & details#

• Location: Waterloo, Ontario, Canada.
• Term: Fall 2026.
• Modality: Hybrid (ability to commute to the office for at least 2 days per week).
• Commitment: Full-time.