About the role#
The Madison Mallards and Madison Night Mares are looking for interns to join the ticketing department for the summer of 2027. You will support the day-to-day operations of the ticket office and assist the community and corporate sales teams. This is a paid, full-time internship based on-site in Madison, Wisconsin.
What you'll do#
- Answer phones and direct customer inquiries.
- Process ticket orders, swaps, and voucher redemptions using ticketing software.
- Manage will call windows and print tickets.
- Explain seating options and ticket offers to customers.
- Set up and tear down tents for private will call booths.
- Handle general deliveries, including tickets and signage.
- Maintain the cleanliness of the front office and front gate area.
- Fulfill donation requests for local fundraising groups.
- Complete office and ballpark closing duties.
- Cover ticket office shifts on non-game days.
- Participate in the ticket sales intro program, weekly sports management workshops, and community baseball clinics.
- Assist other departments as needed.
What you'll need#
- Previous experience or a background in customer service.
- Strong verbal communication skills and an outgoing personality.
- Ability to multitask and stay organized.
- Proficiency with Microsoft Excel, Word, and Email.
- Ability to work effectively in a team environment.
- Flexibility to work outdoors in various weather conditions.
Location & details#
- Location: Madison, WI.
- Term: Summer 2027.
- Work Modality: On-site.
- Compensation: Paid internship.
- Academic Credit: Recommended but not required.
About Madison Mallards
The Madison Mallards are a summer collegiate baseball team based in Wisconsin. Founded in 2001, the organization competes in the Northwoods League. The team operates out of Madison and maintains a staff of 86 employees. They focus on spectator sports and manage the Great Dane Duck Blind facility.
How to get in at Madison Mallards
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