About the role#
The Madison Mallards and Madison Night Mares are looking for an intern to join the Ticket Sales Department. You will assist our staff in selling and servicing ticket packages and group outings. This role supports both the community and corporate sales teams. We offer this position for the winter and summer terms of 2027. You must be able to work on-site at our Madison office.
What you'll do#
- Answer phones and direct customers to the right staff member.
- Make outbound sales calls to prospective ticket buyers.
- Track sales efforts in our CRM, sales sheets, and the weekly sales tracker.
- Service group and ticket package sales, including creating marketing materials in Canva.
- Use our ticketing software to sell tickets over the phone and at the box office.
- Explain seating options and ticket offers to customers.
- Fulfill orders, handle ticket swaps, and process voucher redemptions.
- Print and manage will call tickets and windows.
- Maintain the cleanliness of the front office and front gate area.
- Cover ticket office shifts on non-game days.
- Help other departments as needed.
- Work roughly 75% of all Mallards and Night Mares home games.
- Participate in weekly sports management workshops and community baseball clinics.
What you'll need#
- Prior experience or a background in customer service and sales.
- An outgoing personality and the ability to work well in a team.
- Strong verbal communication and organization skills.
- Ability to multitask and work in a busy environment.
- Proficiency with Google Suite, Canva, Microsoft Excel, Word, and email.
- Flexibility to work outdoors in various weather conditions.
- Majors in Business Administration, Marketing, Communications, or related fields are welcome.
Location & details#
- Location: Madison, Wisconsin.
- Modality: On-site.
- Status: Full-time internship.
- Compensation: This is a paid position.
About Madison Mallards
The Madison Mallards are a summer collegiate baseball team based in Wisconsin. Founded in 2001, the organization competes in the Northwoods League. The team operates out of Madison and maintains a staff of 86 employees. They focus on spectator sports and manage the Great Dane Duck Blind facility.
How to get in at Madison Mallards
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