About the role#
As an IT Desktop Engineer, you will support the technical infrastructure that keeps our operations running. You will work with global and local teams to maintain hardware, resolve technical issues, and improve our internal systems. This is a full-time, on-site position based in Ottawa, Ontario.
What you'll do#
- Manage incoming support requests through the ticketing system, ensuring all issues meet organizational service level agreements.
- Diagnose and troubleshoot technical problems for employees, covering desktop, laptop, and network access.
- Perform physical installation and maintenance of server and storage hardware.
- Monitor the performance of key IT systems to ensure business continuity.
- Develop and document standard operating procedures and customer service guidelines.
- Collaborate with IT and business teams on technology projects and test new initiatives.
- Provide clear status updates to management and end-users regarding open cases.
- Help users utilize supported technology and self-service resources effectively.
What you'll need#
- Current enrollment in a recognized Canadian post-secondary institution, pursuing a degree in Computer Science, Computer Engineering, or a related field.
- Advanced expertise in Windows Desktop environments.
- Experience supporting Windows Server (2008R2, 2012R2) and general server infrastructure.
- Proficiency with hypervisor technologies, specifically VMware.
- Experience with Microsoft 365, Active Directory, or Microsoft Entra ID.
- Solid understanding of DNS, DHCP, TCP/IP, Wi-Fi, VPN, and basic network troubleshooting.
- Strong English communication skills, both oral and written.
- Analytical mindset with a focus on root-cause problem solving.
- Ability to adapt to change and work independently.
- Preferred: Experience with Linux (RedHat/CentOS), infrastructure services (SMTP, FTP, SSH), automation, and backup technologies.
- Plus: Knowledge of cloud platforms (Amazon, Google, Azure), macOS support, web servers (Apache, IIS), and enterprise networking.
Location & details#
- Location: Ottawa, Ontario, Canada.
- Modality: On-site.
- Terms: Winter 2027, Summer 2027, Fall 2027, or Winter 2028.
- Employment: Full-time paid internship.
About Lumentum
Lumentum produces optical and photonic technologies for communications, data centers, and industrial applications. The company manufactures lasers, modules, and optical subsystems. It was founded in 2015 and maintains its headquarters in San Jose, California. The organization operates a global network of research, sales, and manufacturing facilities.
How to get in at Lumentum
Applying early is your best strategy for landing an internship at Lumentum, as recruiters often prioritize the first batch of candidates before the applicant pool grows too large. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you can submit your materials among the first. Getting your resume in early helps ensure it is seen before the pile grows. You should also look for ways to reach out to the team directly, as connecting with the right person can significantly improve your response rates. Intern Insider surfaces the recruiters behind the company's roles so you can reach out to ask about the position or a referral. This direct approach often yields better results than relying solely on a standard application queue.
