About the role#
The Internal Communications and Knowledge Management Intern supports the development, maintenance, and promotion of the LMCU employee intranet, ServiceNow Employee Center, and knowledge base. You will help ensure employees can easily find and use the information they need to perform their jobs. This role offers practical experience in internal communications, digital content, and employee experience while working across teams.
What you'll do#
- Assist with maintaining and improving content within the LMCU ServiceNow Employee Center and knowledge base.
- Draft, edit, format, and review knowledge articles for clarity, accuracy, and consistency.
- Organize content, metadata, and review schedules to identify outdated or missing information.
- Test navigation, links, and search functionality while documenting improvement opportunities.
- Apply established writing and accessibility standards to create clear, employee-friendly information.
- Help create and update templates, checklists, job aids, FAQs, and training resources.
- Support onboarding by preparing materials and maintaining an organized resource library.
- Draft employee emails, intranet articles, announcements, and promotional content.
- Assist with communication campaigns, editorial calendars, and employee engagement initiatives.
- Collect and organize employee feedback to assist with content performance reporting.
- Attend meetings, document action items, and support project tracking for launches and audits.
- Comply with applicable laws and regulations, including the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
What you'll need#
- Current college student (freshman through master level) or a recent graduate within the last 3 months.
- Major in Communications, Public Relations, Journalism, Marketing, English, Business, Information Management, or a related field.
- Strong writing, editing, proofreading, and organizational skills.
- Attention to detail and a commitment to accuracy.
- Ability to manage multiple priorities, work independently, and collaborate across teams.
- Proficiency with Microsoft 365 applications.
- Interest in internal communications, knowledge management, or digital content.
- A 3.0 GPA or greater is preferred.
- Experience with SharePoint, ServiceNow, or content management systems is a plus.
Location & details#
- Location: Grand Rapids, Michigan.
- Work Modality: On-site.
- Employment Type: Part-time (estimated 20-25 hours per week).
- This is a paid internship.
About LMCU
LMCU is a nonprofit banking institution founded in 1933. Based in Grand Rapids, Michigan, the organization employs between 1,001 and 5,000 people. It provides financial services including banking, borrowing, insurance, and investment options. The company maintains a professional environment focused on employee training and career development.
How to get in at LMCU
Applying early to LMCU gives you a distinct advantage because recruiters review applications before the pile grows. Intern Insider sends an instant alert the moment a role matching your target is published anywhere, so you can be among the first to submit your materials. Getting your foot in the door is often about timing, and this tool helps you stay ahead of the crowd. You can also improve your response rates by reaching out to the right people. Intern Insider surfaces the recruiters behind the roles at LMCU so you can contact them directly to ask about the position or a referral. This direct approach is more effective than waiting for a response from a general queue.
